Privacy Policy

Overview

We are committed to protecting the privacy of visitors, clients and prospective clients. We only collect personal data that we genuinely need, and we handle it fairly, lawfully and transparently.

What we collect

Depending on how you interact with us, we may collect:

• Contact details — your name, email address, telephone number and company name, submitted through our contact form or by email.
• Enquiry content — information you choose to share about your business and the challenges you would like help with.
• Engagement information — records and documents exchanged while we deliver services to a client.
• Technical data — basic, non-identifying information such as browser type and pages visited, where analytics are used.

How we use it

We use personal data to respond to enquiries, arrange and hold consultations, deliver and administer our services, maintain our business records, and communicate with you about matters you have asked us about. We do not sell your personal data, and we do not use it for automated decision-making.

Sharing & disclosure

We keep your data confidential. We may share it only with trusted service providers who help us operate (for example, email or hosting providers), where required to deliver a service you have engaged us for, or where we are obliged to do so by law or regulatory authority. Any providers we use are required to protect your data and use it only for the purposes we specify.

Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, to meet our legal and professional obligations, and to resolve any disputes. When data is no longer needed, we take reasonable steps to delete or anonymise it.

Security

We apply reasonable organisational and technical measures to protect personal data against unauthorised access, loss or misuse. No method of transmission or storage is completely secure, but we work to safeguard your information appropriately to its sensitivity.

Your rights

Under the Hong Kong Personal Data (Privacy) Ordinance, you have the right to ask whether we hold data about you, to request access to and correction of that data, and to ask us how it is being used. To exercise these rights, contact us using the details below. We may need to verify your identity before acting on a request.

Cookies

Our website may use a small number of cookies or similar technologies to help the site function and to understand, in aggregate, how it is used. You can control cookies through your browser settings; disabling them may affect some functionality.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be published on this page, with its effective date shown above.

Contact

For any question about this policy or your personal data, contact us at contact@timepilothk.com or write to Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong S.A.R. You can also reach us via our contact page.